Support Center

Windows Update Instructions

Last Updated: Oct 20, 2014 03:50PM CDT

The official firmware release for Strata and Frame is 1.5.3. When your watch has enough of a battery charge, take it off the clip and press button D (bottom left), from the widget view. If your version or build number is less than the official, you should update your watch using the instructions below.
 
***Usage Notes***
*This updater application works exclusively with Strata and Frame. If the style number printed on the back of your Metawatch starts with anything other than “MW300x” this is not the updater for your product.
*For any assistance, please email support@metawatch.com
*These instructions are only for use with the serial charging clip (blue foam) that comes with STRATA or FRAME devices. The development clip (JTAG version) that is packaged with development systems or sold separately will require different instructions.

BEFORE YOU START
*You should charge your watch to at least 80%
*You should plug directly to a USB port on your PC, not through a USB hub
*Disconnect your watch from your phone in the MetaWatch Manager app.
*You should hard reset your watch by pressing and holding both buttons B and E (middle right and middle left) together for ~5 seconds, until the watch is reset.

This link contains a zip archive that has all the files you need, named “MetaWatch Updater to 1.5.3.zip”, download this file to your computer:
    
   https://www.dropbox.com/sh/nxwguzn4a6yc8dx/_vRfLmkovf
    
    Double-click the file to unzip the archive, it should contain the updater application “MetaWatch Updater to 1.5.3.exe”, and a plain text file named "MW Version 1.5.3 Release Notes.txt " that describes the changes made in the update. No installation of these files is required, simply download these files to a folder on your computer and then you can run the “MetaWatch Updater to 1.5.3.exe" application from that folder.

B) Connect the watch to the charging clip.

C) Plug in your charging clip to a USB port. Do not use a USB hub.

Launch the updater application by double-clicking the “MetaWatch Updater to 1.5.3.exe” icon and wait while the application detects your clip. If the application reads “Watch clip not detected” try unplugging the clip and plugging it in again. (If you’ve been provided a different firmware file by Metawatch Support Personnel, you can drag and drop it into the application window at this time.)

Click “Query Watch”. You’ll be presented with the details of your current watch configuration. Click “Begin Update”. 

Your watch screen will display “Ready for Firmware Update and the LED light will begin flashing for the duration of the update, which should take 2-3 minutes. Your Metawatch will reboot upon completion of the update and the updater application will return to the “Query Watch” screen, ready to updater another device should you require it. 

That's it! Your Metawatch should now display the new firmware version in the watch information screen (lower left button). Please don’t hesitate to e-mail our awesome support team at support@metawatch.org with any questions.


Troubleshooting:

If you have any issues during the update, you can try a different USB port or a different USB cable. Make sure you are not plugged into a USB hub, but directly into a port on your computer.

If you decide to exit Update Mode without performing a firmware update, close the updater application and press and hold all three buttons on the right hand side of the watch. This will restart your watch with no changes.

If you started your firmware update and for any reason it stops or has an error. YOU MUST run the update program again, until it completes.

If you have a valid firmware, then your watch will boot normally. If you don't however, your watch will stay in Update Mode mode and you’ll need to flash it again by closing the updater application and going back to Step D.
 
support@metawatch.org
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